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frequently asked questions

Get the answers to your questions with our Frequently Asked Questions and Terms & Conditions.

We offer a Frequently Asked Questions page for all our services, to ensure customers have all the information they need to make informed decisions. Our Terms and Conditions page outlines the details of our services, including payment and cancellation policies. We are committed to ensuring that all our customers receive the highest quality service.

  • How do I make a booking?
    Follow the steps below by entering your details.. - First Name - Last Name - best contact phone number - email address - Event Date - event of location - item you are enquiring about can leave detail message below and one of our staff will reply back to you. For any question you may have..... Call Lisa 0422 567 172 Email info@adelaidestarlightentertainment.com
  • Do I need to pay a deposit?
    Yes $100 non-refundable you are required for bookings over $300, any lower amount bookings full payment is required on delivery of setup. Invoice payment in full is required 5 business days before your event, money transfer from Bank to Bank can take up to 3 business days to complete. payment can be made by - cash - paypal - credit card - EFT money bank transfer please note credit surcharges apply
  • How long does it take to setup?
    Base on the average setup and including complete safety check. 5m by 5m dance floor 1.5hrs - 2hrs photo booth 1hr - 1.5hrs Led letters 30mins - 1hr Neon signs 30mins - 1hr Champagne Towers 1hr - 1.5hr Fireworks & Dry Ice 1hr - 2hr Please note these times are just approximate may vary on different locations, parking and access ability to venue.
  • What happens on the day of hire?
    On the day of your hire we will attend to your home, party site, venue and completely install items this includes a complete safety check, we will also take you through the safety steps and advise you how to look after and supervise everything safely whilst still having fun.
  • How do we know when it will be delivered?
    We will contact venue and yourself Wednesday week of hire regarding delivery setup and pickup time. If you have a certain delivery time you want us there to deliver, we can try to accommodate you.
  • Do you have insurance?
    Yes we do, $10 million public liability insurance cover.
  • Photo Booth Questions & Answers
    BOOKING YOUR BOOTH Your booth hire is confirmed once your deposit of $100 is received. The deposit is non-refundable as it secures the booth for you on your event date, therefore preventing us from taking other bookings for your booth. ​ WHEN DO I NEED TO PAY THE BALANCE? The balance is required 14 days before the date of your event. But you can pay earlier if you wish, or via instalments before the day. Just let us know what works for you. ​ HOW EARLY OR LATE CAN I BOOK? ​We have early birds booking their booth over a year in advance and we also get plenty of last-minute calls. The earlier the better but if you are wanting to hire a photo booth for any event, please contact us and if we are able to help, we will. ​ CANCELLATIONS We will refund any amount you have paid back to you less the deposit to secure your date, when notification is given 30 days prior to your event. If for whatever the circumstance you cancel 30 days or less before the scheduled date of your event, then we will not be able to offer a refund of any amount. DELIVERY & SET UP We will arrive before your scheduled start time, to set up the booth ready for you to have a lot of fun. If there are any obstacles that may make set up a little trickier, please ensure you let us know prior so we can allow extra time or extra man power from the venue. Our booths can fit through standard doorways and even manoeuvre up staircases, however we need to allow extra time to hike those stairs. We'd hate to let you down by starting late! WE BRING ABSOLUTELY EVERYTHING THAT YOU NEED This includes a prop table, which is 8ft and dressed in a classy black tablecloth. Some venues are tight on space, so we can use a smaller venue provided table, or bar stool. We are very adaptable to any situation, we require access to a standard single power point within10 metres of the booth location. WHAT ABOUT KIDS? CAN THEY USE THE BOOTH? Of course! We love kids and booths are a great child entertainer! However sometimes with kids comes a bit of craziness. (We should know, we have 2 of them!) So we ask that you keep an eye on them to ensure they are being respectful to the booth and the props. OTHER COMPANIES BOOTH DON'T GO UPSTAIRS - DO YOURS? ​Yep, our large enclosed booth can go upstairs due to their break down modular system. Although the mirror booth will require a 2 person lift upstairs. ​ WHAT IF I WANT EXTRA TIME? IS THAT POSSIBLE? Maybe! We strongly encourage that you book the booth for the time period you think you will need- rather than extending on the night. For two reasons - One because it cheaper to do so Two - there is no guarantee we will be able to stay later on the night. IMAGES TAKEN ON THE NIGHT When hiring from us, the hirer gives permission for images taken at the event to be used on our website and for advertising purposes, unless advised prior to the event that they would not like their images used. We will not use images which are deemed unsuitable for advertising and will not use any content that may be personally damaging to any person. ​ HOW MUCH SPACE DO I NEED? ​It is best to allocate an area of 2m x 3m for the photo booth and props table we will contact with your venue prior to your event about assigning an appropriate area for the photo booth. HOW MANY PHOTOS CAN WE TAKE? You can take as many as you like, there’s no limit! DO WE GET A COPY Upon packing down the booth, our staff will create a USB full with all images taken throughout the night on it. This includes both the print strip version & a high resolution copy of every single image taken at your event. You can guarantee there'll be plenty of laughs when you look over the images the next day, week or even years down the track! PHOTO STRIPS Forget about those companies that pre-make and reuse templates, we don’t we are about being unique and giving our customers a personalised experience. it’s not about what is easiest for us, and what saves us time. We prioritise the customer’s needs & expectations, we want you and your guests to enjoy our photo booth. We take pride & LOVE fully customising each and every template. The mirror booth also has a variety of different ways we can print your photo strip so whether you want a 2×6 or 4×6 our booths can!!! DO YOU SUPPLY PROPS We bring a box full of crazy & funny props to each event! With our gorgeous array of props on sticks & quality hats, masks, wigs and any other party like attire you can think of, all beautifully displayed – we try to keep them clean whilst guests are using these. Our prop selection has been especially selected to enhance your guests’ photo booth experience and encourage creativity! We take hygiene seriously so all supplied props are sanitised on a regular basis. It’s for this reason that we don’t provide certain props, due to them getting damaged & misused (you don’t want to see what we’ve seen!). You are more than welcome to supply your own props if you are having a certain theme or wanting extra props to suit your occasion.
  • Website Terms & Conditions
    PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE 1. Who we are and how to contact us Adelaide Starlight Entertainment is a website (Site) operated by Alpheta Co Pty Ltd. (we, us and our). To contact us, please email info@adelaidestarlightentertainment.com 2. By using our Site you accept these terms By using our Site, you confirm that you accept these terms of use and that you agree to comply with them. If you do not agree to these terms, you must not use our Site. 3. We may make changes to these terms We amend these terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on 3rd October 2023. 4. We may make changes to our Site We may update and change our Site from time to time to reflect changes to our products, our users’ needs and our business priorities. 5. We may suspend or withdraw our Site Our Site is made available free of charge. We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them. 6. Eligibility to use our Site Our Site is directed to users who are 15 years of age or older and are residing in and using this Site within Australia. We do not represent that content available on or through our Site is appropriate for use or available in other locations. If you access our Site from outside Australia, you do at your risk and you are responsible for compliance with laws applicable to your accessing the Site from your location. 7. You must keep your account details safe If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use. If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at info@adelaidestarlightentertainment.co 8. How you may use material on our Site We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others to content posted on our Site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged. You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. If we provide social media features such as the ability to share content, you may take such actions as are enabled by such features. You must not delete or alter any copyright, trade mark or other proprietary rights notices from copies of materials from this Site. 9. Do not rely on information on this Site This Site is provided on an “as is” and “as available” basis, and we make no representations or warranties, express or implied, regarding the operation or availability of the Site. The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up-to-date. 10. We are not responsible for websites we link to Where our Site contains links to other sites (including banner advertisements and sponsored links) and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources, and you access third party websites entirely at your own risk and subject to the terms and conditions of use for those websites. 11. User-generated content This Site may include information and materials uploaded by other users of the Site, including to comment threads. This information and these materials have not been verified or approved by us. The views expressed by other users on our Site do not represent our views or values. This Site may contain comment threads, personal web pages or profiles, a client portal, and other interactive features (collectively, Interactive Services) that allow users to post, submit, publish, display or transmit to other users or other persons (post) content or materials (collectively, User Contributions) on or through the Site. All User Contributions must comply with the content standards set out in Paragraph 12 of these terms. Any User Contribution you post to the Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, however by providing any User Contribution on the Site, you grant us and our respective licensees, successors and assigns the right to use, reproduce, modify, perform, display, distribute and otherwise disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy. We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with the content standards in Paragraph 12 of these terms. You are solely responsible for securing and backing up your content. You represent and warrant that: · You own or control all rights in and to your User Contributions and have the right to grant the license granted above to us and [our affiliates and service providers, and each of their and] our [respective] licensees, successors and assigns. · All of your User Contributions do and will comply with these terms · You understand and acknowledge that you are responsible for any User Contributions you submit or contribute, and you (and not us) have fully responsibility for such content, including its legality, reliability, accuracy and appropriateness. · We are not responsible, or liable to any third party, for the content or accuracy of any User Contributions posted by you or any other user of the Site. We have the right to remove, refuse to post or take any action with respect to any User Contributions for any or no reason in our sole discretion. If you wish to complain about information and materials uploaded by other users please contact us on info@adelaidestarlightentertainment.com 12. Content Standards The content standards in this clause 12 apply to any and all User Contributions and use of social media features. User Contributions must in their entirety comply with all applicable federal, state, local and international laws and regulations. In particular, you warrant that your User Contributions will not: · Contain any material which is defamatory, obscene, abhorrent, indecent, abusive, offensive, harassing, violent, hateful, inflammatory or otherwise objectionable. · Contain or promote sexual or pornographic material, violence, or discrimination based on race, sex, religion, nationality, disability, sexual orientation or age. · Infringe any patent, trade mark, trade secret, copyright or other intellectual property or other rights of any other person. · Violate the legal rights (including the rights of publicity and privacy) of others or contain any material that could give rise to any civil or criminal liability under applicable laws or regulations or that otherwise may be in conflict with these terms and our privacy policy. · Be likely to deceive any person. · Promote any illegal activity, or advocate, promote or assist any unlawful act. · Cause annoyance, inconvenience or needless anxiety or be likely to upset, embarrass, alarm or annoy any other person. · Impersonate any person, or misrepresent your identity or affiliation with any person or organisation, including with us. · Involve commercial activities or sales, such as contests, sweepstakes and other sales promotions, barter or advertising. · Give the impression that they emanate from or are endorsed by us or any other person or entity, if this is not the case. Whenever you make use of a feature that allows you to upload content to our Site, or to make contact with other users of our Site, you must comply with the content standards in this clause 12. You warrant that any such contribution complies with these standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty. We may report any breach of your warranty to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately. 13. Limitation of liability In no event will we, our affiliates or their licensors, service providers, employees, agents, officers or directors be liable for damages of any kind, under any legal theory, arising out of or in connection with your use, or inability to use, our Site, any websites linked to it, any content on our Site or such other websites or any services or items obtained through our Site or such other websites, including any direct, indirect, special, incidental, consequential or punitive damages, including but not limited to, personal injury, pain and suffering, emotional distress, loss of revenue, loss of profits, loss of business or anticipated savings, loss of use, loss of goodwill, loss of data, and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable. Nothing in this clause affects any liability which cannot be excluded or limited under applicable law. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation. Where our liability cannot be excluded, we limit our liability to the fullest extent permitted by the Australian Consumer Law. You agree to defend, indemnify and hold us, our affiliates, licensors and service providers, and each of their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors and assigns, harmless from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these terms or your use of the Site, including, but not limited to your User Contributions, your use of any information obtained from the Site and any use of the Site’s content, services and products other than as expressly authorised in these terms. Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our terms of sale as provided on our Site. 14. We are not responsible for viruses We do not guarantee that our Site will be secure or free from bugs or viruses. You are responsible for configuring your technology to access our Site. You should use your own virus protection software. 15. Rules about linking to our Site You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. The website in which you are linking must comply in all respects with the content standards set out in paragraph 12. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. Our Site must not be framed on any other Site, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice. If you wish to link to or make any use of content on our Site other than that set out above, please contact info@adelaidestarlightentertainment.com 16. Australian law applies to disputes These terms of use, their subject matter and their formation, are governed by Australian law. You and we both agree that the courts in Australia will have exclusive jurisdiction. 17. Prohibited uses You may use the Site only for lawful purposes and in accordance with these terms. You agree not to use the Site: · in any way that violates any applicable federal, state, local or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from other countries); · for the purpose of exploiting, harming or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise; · to send, knowingly receive, upload, download, use or re-use any material which does not comply with the content standards set out in paragraph 12 of these terms; · to transmit, or procure the sending of, any advertising or promotional material [without our prior written consent], including any “junk mail”, “chain letter” or “spam” or any other similar solicitation; · to impersonate or attempt to impersonate us, any of our employees, another user or any other person or entity (including, without limitation, by using email addresses [or screen names] associated with any of the foregoing); or · to engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Site, or which, as determined by us, may harm us or users of the Site or expose them to liability. Additionally, you agree not to: · use the Site in any manner that could disable, overburden, damage, or impair the Site or interfere with any other party’s use of the Site, including their ability to engage in real time activities through the Site; · use any robot, spider or other automatic device, process or means to access the Site for any purpose, including monitoring or copying any of the material on the Site; · use any manual process to monitor or copy any of the material on the Site or for any other unauthorised purpose without our prior written consent; · use any device, software or routine that interferes with the proper working of the Site; · introduce any viruses, trojan horses, worms, logic bombs or other material which is malicious or technologically harmful; · attempt to gain unauthorised access to, interfere with, damage or disrupt any parts of the Site, the server on which the Site is stored, or any server, computer or database connected to the Site; · attack the Site via a denial-of-service attack or a distributed denial-of-service attack; or · otherwise attempt to interfere with the proper working of the Site. We may report any of the activities above to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately. 18. Online purchases All purchases through our Site or other transactions for the sale of goods and services, or information formed through the Site or as a result of visits made by you are governed by our terms of sale which are incorporated into these terms and provided on the Site. 19. Other terms and conditions Additional terms and conditions may also apply to specific portions, services or features of the Site. All such additional terms and conditions are incorporated by this reference into these terms. Date: 3rd October 2023
  • Privacy Policy
    Privacy Policy 1. We respect privacy 1.1. Adelaide Starlight Entertainment respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors.We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).This policy sets out how we collect and treat your personal information. 1.2. "Personal information" is information we hold which is identifiable as being about you. 2. Collection of personal information Collection 2.1. Adelaide Starlight Entertainment will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms. 2.2. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support. 2.3. Additionally, we may also collect any other information you provide while interacting with us. 3. How we collect your personal information 3.1. Adelaide Starlight Entertainment collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy. 4. Use of your personal information 4.1. Adelaide Starlight Entertainment may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. 4.2. Adelaide Starlight Entertainment may contact you by a variety of measures including, but not limited to telephone, email, sms or mail. 5. Disclosure of your personal information 5.1. We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractor insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services. 5.2. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. 5.3. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Adelaide Starlight Entertainment, www.adelaidestarlightentertainment.com, its customers or third parties. 5.4. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. 5.5. If there is a change of control in our business or a sale or transfer of busines assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal informatio contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclosed information in good faith and where required by any of the above circumstances. 5.6. By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information. 6. Security of your personal information 6.1 Adelaide Starlight Entertainment is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure. 6.2. The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy. 7. Access to your personal information 7.1. You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at info@adelaidestarlightentertainments.com. 7.2. We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act. 8. Complaints about privacy 8.1. If you have any complaints about our privacy practices, please feel free to email us at info@adelaidestarlightentertainment.com. We take complaints very seriously and will respond shortly after receiving written notice of your complaint. 9. Changes to Privacy 9.1. Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy. 10. Website 10.1. When you visit our website (www.adelaidestarlightentertainment.com) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service. 10.2. Cookies We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Addwords. These ads may appear on this website or other websites you visit. 10.3. Third party sites Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Adelaide Starlight Entertainment is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information Signature Full Name: Jason Leicester Date: 29th May 2020
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